Lovebug Rewards Loyalty Program Rules and Terms of Use

Welcome to Lovebug Pizza! We make our crazy delicious, California-style pizza from the freshest possible premium ingredients and deliver it hot and super fast to your door. We believe pizza is feel good food, and that you should feel as good after you’ve eaten it as you did when you ordered it. That is why we obsess over every single ingredient we use. No cutting corners and no funny stuff. Just a perfectly fresh, outrageously yummy pizza you’ll feel good bringing into your home.

Lovebug Rewards™ is a loyalty rewards program that allows us to thank our great Lovebug Pizza customers for their repeat business. It is sponsored by Lovebug Pizza LLC (“Lovebug Pizza”) a California Limited Liability Company responsible for administering, operating, and sponsoring Lovebug Rewards™. When you make Qualifying Purchases using an Account, you accumulate Lovebug Points™ that can be redeemed for Rewards, such as menus items, at participating Lovebug Pizza locations.

Lovebug Rewards is available at all Lovebug Pizza restaurants.

Currently, after you accumulate 100 Lovebug Points™ in your Account, you will receive a Reward. Our current Reward is a FREE Medium Classic Pizza. Please allow up to 24 hours for the Reward Code to activate. You will receive an email notifying you that you’ve received your Reward and your Reward Code will appear on the status page of your Account. Please add noreply@lovebugpizza.com to your Contacts or Address Book to ensure that emails we send you aren’t flagged as spam.

Use your Reward on your next order from Lovebug Pizza, or save it for later. No purchase is necessary to redeem a Reward. You may redeem multiple Rewards per order.

Please note that there are no substitutions allowed on your Reward. However, your reward has a maximum value of $16.95 (which is subject to change). You may choose any pizza or crust option subject to additional charges.

In the future, there may be additional or other Rewards available for a limited time and/or limited to select restaurant locations. Lovebug Pizza will provide the specific rules, terms and conditions of any other Rewards or offers at such time.

Rewards expire if you do not earn Lovebug Points™ or redeem Rewards for 90 consecutive days.

When you join Lovegug Rewards™, we will give you $5 off your order as our way of saying thank you.

You then get 20 Lovebug Points™ for every Qualifying Purchase.

Your Account is limited to earning 20 Lovebug Points™ per 24 hours, regardless of how many Qualifying Purchases you make. You can only earn Lovebug Points™ from and after the date that you create an Account and agree to these Rules. At this time, you cannot receive Lovebug Points™ on past orders.

In the future, there may be additional or other ways for you to get Lovebug Points™ through special promos and offers. These offers may only be available for a limited time and may be limited to select restaurant locations. Lovebug Pizza will provide the specific rules, terms and conditions of any offers at such time.

You’ll receive an email letting you know when you’ve earned a Reward, along with a Reward Code. Additionally, your Reward Code will appear on the status page of your Account.

Simply log in to your Account and add the designated Reward (currently a Medium Classic Pizza) to your cart, no additional purchase required. Then, enter your Reward Code in the promo code text box. Your cart will reflect that the Reward Code has been properly applied. When you place an order redeeming a Reward, additional menu items, taxes, delivery fees, additional toppings and tips are extra and your responsibility. Other coupons, offers and promotions may also have restrictions.

Since Reward Codes are unique and account-specific, please refrain from sharing them, as they will only work with your Account.

Signing up for Lovebug Rewards™ is easy.

To join Lovebug Rewards™, you must have an Account with us.

If you haven’t done so already, download the Lovebug Pizza’s mobile app through the App Store or Google Play, select “Create a Profile” and follow the prompts, making sure to check the box to join Lovebug Rewards™ when completing your profile.

If you already have an Account, sign in using your email address and password, select “Settings”, select “Profile”, check the box to join Lovebug Rewards™, and select “Update” to save this information.

If you already have an Account, sign in using your email address and password and build your order. You will be automatically prompted at checkout to join Lovebug Rewards™.

If you don’t have an Account, click here, complete your new account information, making sure to check the box to join Lovebug Rewards™ before selecting “Register Now”.

As a Lovebug Rewards Member you will also receive exclusive email, deals and promotion information.

You can have more than one Account, but please note that you will not be able to merge Accounts or transfer Lovebug Points™ or Rewards from one Account to another.

  • You must be a natural person and at least thirteen (13) years old
  • You must be a legal resident of the United States
  • You must provide accurate account information, including your full name, address and email address
  • “There can be only one”. We mean that you can only have one (1) person per email address per Lovebug Rewards™ Account, whether or not more than one person uses the same email address.
  • Corporations, limited liability companies, partnerships and/or other entities cannot be enrolled as members in Lovebug Rewards™
  • Employees of Lovebug Pizza are eligible to sign up for LoveBug Rewards™, however, any purchases made through an employee discount program are not eligible to receive Lovebug Points™.

Sponsor reserves the right in its sole and unfettered discretion to change, modify, alter, amend, delete or otherwise update Accounts, Lovebug Rewards™, these Rules, Reward Codes, Rewards, Lovebug Points™, or other benefits or offers of Lovebug Rewards™ at any time, which may be effective immediately. If a change is made, Sponsor will endeavor to provide you notice of such change through your Account by requiring you check a box to accept such change. If you do not agree with such change or check the box, you will no longer be a participant in Lovebug Rewards™. Unless otherwise stated, the Rules in effect at the time of your Qualifying Purchase will apply. Such changes may include: (i) the number of LoveBug Points™, Rewards, or other benefits earned on or after the date of change; (ii) the value of already accumulated Lovebug Points™, Rewards or other benefits; or (iii) the rules, terms and conditions that govern Lovebug Points™, Rewards or other benefits earned on or after the date of change and change the value of already accumulated Lovebug Points™ or Rewards.

If you decide to stay in Lovebug Rewards™ after a change is made, that will constitute your agreement and acceptance of any changes of these Rules.

  • Lovebug Points™ are part of Lovebug Rewards™ and accumulate when you make Qualifying Purchases.
  • Lovebug Points™ and Rewards are generally added to your Account within 24 hours, but we cannot warranty or guarantee this. From time to time, there may be technical difficulties with Lovebug Rewards™ which result in a delay of Lovebug Points™ or Rewards appearing in or being deducted from your Account.
  • Lovebug Points™ do not expire.
  • Lovebug Points™ and Rewards have no cash value and are not redeemable for cash.
  • Lovebug Points™ and Rewards cannot be sold, assigned or transferred in any way.
  • Being granted or provided with Lovebug Points™ or Rewards does not entitle you to any right of ownership or other vested rights. Lovebug Points™ and Rewards are not the property of any member of Lovebug Rewards™. This means you cannot sell, pledge, assign or transfer Lovebug Points™, Rewards or your Account under any circumstances, including, without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding. This also means that your Account, Rewards or Lovebug Points™ cannot be attached, seized, or levied upon.
  • Rewards cannot be used to make you eligible for any other offer.
  • If you have any Lovebug Points™™ or Rewards remaining in your Account after it is closed or deleted for any reason, then the Lovebug Points™ and Rewards are forfeited and you will not be compensated. Lovebug has no obligation to carry over Lovebug Points™ or Rewards to any other programs that may be established.
  • Void where prohibited by law and subject to all applicable laws and regulations.
  • We can audit your Account(s) at any time and without notice in order to ensure compliance with these Rules. If we believe in good faith that the audit shows discrepancies or violations, we may restrict, suspend, delay processing of Lovebug Points™, Rewards, or other benefits or delete your Account. During an investigation, we may suspend the Account of a member without notice.
  • We can adjust the number of Lovebug Points™ or Rewards in your Account at any time and without notice if we discover that Lovebug Points™ or Rewards were added to or removed from your Account in error or due to technical difficulties, whether or not we are at fault for such error or technical difficulties.
  • Once Lovebug Points™ are converted to a Reward and once a Reward is redeemed with a Reward Code, these transactions are final and we are unable to credit, replace or replenish Lovebug Points™ or Rewards for any reason. This includes situations in which you may be dissatisfied with our product or service and canceling an order or requesting a refund.

Our restaurants have no control over Accounts, so please make sure to check out our FAQs or contact us instead of your local Lovebug Pizza’s restaurant and we will get back with you within two business days. Make sure to have your proof of purchase when you contact us. We are here to help.

You can opt out of Lovebug Rewards™ by unchecking the box to join Lovebug Rewards™ within your Account profile and selecting “Update” to save this information.   Once you opt out of Lovebug Rewards™, you will not be able to retrieve or use any Lovebug Points™ or Rewards that may have accumulated.

Lovebug Pizza may in its sole discretion remove your Account from Lovebug Rewards™ if it believes that fraudulent activity is or may be occurring in your Account or:

  • You are deceased
  • You do not respond to repeated communication attempts regarding the status of your Account
  • You reside or relocate to a state where membership is prohibited by law
  • You fail to earn Lovebug Points™, redeem a Reward or make a Qualifying Purchase within six (6) months from your last Qualifying Purchase

In lieu of termination, Lovebug Pizza may in its sole discretion deduct Lovebug Points™ or Rewards from your Account, but permit you to continue participating in Lovebug Rewards™.

All questions or disputes regarding eligibility for Lovebug Rewards™, accumulation of and redemption of Lovebug Points™ or Rewards, or your compliance with these Rules will be resolved by Sponsor in its sole discretion.

If you decide to join Lovebug Rewards™, then you also are agreeing that any dispute, claim, or cause of action you may have will be governed by the laws of the State of California and will be under the jurisdiction of the appropriate venue in the State of California, without giving effect to any choice of law or conflict of law rules, terms and conditions (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than State of California. Except where prohibited by law, if you have a dispute, claim, or cause of action arising directly or indirectly from Lovebug Rewards™, then you agree that your claim cannot be part of a class action lawsuit.

If any provision of these Rules is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be severed from the remainder of these Rules, which will otherwise remain in full force and effect.

Lovebug Pizza’s failure to enforce any portion of these Rules does not affect or waive Lovebug Pizza’s right to enforce such Rules at any time. Additionally, Lovebug Pizza’s failure to enforce any portion of these Rules does not constitute a waiver to enforce any other portion of these Rules, at any time.